Return & Refund Policy

Effective Date: January 1, 2022

At Deskorie, customer satisfaction is one of our highest priorities. We want every purchase to meet your expectations. If you are not completely satisfied with your order, we're here to help with a simple and transparent return process.

30-Day Return Policy

We proudly offer a 30-day return and refund policy. You may request a return within 30 calendar days after receiving your order.

To qualify for a return, the item should:

• Be unused or only minimally handled.
• Be returned in its original packaging whenever possible.
• Include all accessories, manuals, and components originally provided.
• Not show signs of intentional damage or misuse.

Certain products may not qualify for returns due to hygiene, customization, or legal restrictions where applicable.

Free Returns

Deskorie provides free returns for eligible items within the 30-day return period.

If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back before contacting us, as unauthorized returns may delay processing.

Damaged, Defective or Incorrect Items

If your order arrives:

• Damaged during shipping
• Defective
• Missing components
• Incorrect compared to your order

Please contact us within 7 days after delivery.

To speed up the process, please include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief explanation of the issue

We will review your request and arrange an appropriate solution, including a replacement, exchange, or full refund where applicable.

Order Cancellation

Orders may be canceled before they have entered processing or shipment.

Once an order has been shipped, it cannot be canceled. You may instead request a return after receiving your package.

Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

Approved refunds are processed back to the original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days after processing.

Shipping fees (if any) associated with optional expedited services are generally non-refundable unless the return results from our error.

Non-Returnable Items

Some items may not be eligible for return, including:

• Personalized or customized products
• Gift cards
• Downloadable digital products
• Items intentionally damaged after delivery
• Products excluded by applicable consumer protection regulations

Contact Us

If you have questions regarding returns or refunds, please contact us:

Deskorie

Email: support@Deskorie.shop

Phone: +1 (604) 615-2440

Address:

7873 Eider St

Mission, BC V2V 5M8

Canada